People Proud is our commitment to put people first.
We value every person, regardless of their job.
Through their hands, we shape the guest experience.
Through their hearts, we define hospitality.
Through their efforts, we lead.
We are proud of our people, and we want to be sure it shows.
World-class Hospitality Services
MasterCorp provides comprehensive turnkey, service-select, and staffing solutions for the hospitality industry. With a MasterCorp partnership, property managers can both outsource for more time to focus on the hospitality and up-source to world-class services performance.
Partnering with Hospitality’s Finest
MasterCorp has earned the trust of premier brands in the hospitality industry. We work as one with the property staff to deliver memorable guest experiences.
Comprehensive Hospitality Services
The same standards of excellence that made MasterCorp the industry leader in resort housekeeping have been applied to a full portfolio of service brands that affect the customer experience, which will soon include Engineering and Commercial Services. With each additional service we provide for a resort partner, we increase the continuity, efficiency, and communication among the service teams, which improves timeliness and quality overall.
“The genius is in the details,” it’s said, and MasterCorp leaves no detail to chance. Through extensive training and thorough processes every detail is brought to light and raised to excellence.
The MasterCorp Plan
You can always expect something unexpected to happen at your property. With MasterCorp as your hospitality services partner, you’re already prepared.
Our success begins with our people. Using our web-based application, we forecast staffing needs and prepare for surges of high occupancy. Then we hire people with high hospitality IQs™ and provide them with every opportunity to succeed.
Although we respond quickly to needs, we have processes and training that replace a reactionary culture with a proactive one, featuring our communication system for commercial and maintenance and our 7 Steps™ processes for housekeeping and floor care.
We are not suppliers or vendors; we work far too closely with you for that. We are an inside partner. We are your hospitality services team, plug-and-play – without the burden of constant recruiting, training, support, technology, and supervision.
Most successful companies would be quick to say their most valuable asset is their people. At MasterCorp, we have made the commitment to put people first and to honor each with equality, respect, and a safe, nurturing work environment.
Excellence requires passion - a commitment of the heart, head, and hand. Our culture at MasterCorp is one of passion for people, for cleanliness, and for process. Out of that culture, world-class service to your guests and a wonderful work environment come naturally.
passion for cleanliness
Cleanliness is at the forefront of everything we do. From the time guests arrive, every part of the property should greet the guests with a welcoming presentation and reassure them with cleanliness. It’s what we do.
passion for process
Through years of experience, MasterCorp has developed benchmark processes that allow our hospitality service professionals to efficiently and consistently deliver clean, well maintenanced properties. It’s how we do what we do.
passion for people
Our passion for people is reflected in how we treat our staff, and how our staff treats their guests and co-workers. The iCARE pins we wear are a statement of commitment to our guests and to each other. It’s who we are.