“People Proud.” Those two little words are a big deal to us.
To be “People Proud” means that we value the Housekeeper just as much as we do the Executive.
Managers who consistently express appreciation to their housekeeping staff not only receive an increase in work performance and retention, but greater staff loyalty, as well.
In a well organized housekeeping caddy, everything has a place and a purpose. A complete caddy, along with floor tools, should provide everything needed to properly clean a unit.
Whether you outsource carpet cleaning or handle it in house, here are a few tips and terms that will help you assure your resort is getting excellent carpet care.
After benchmarking methods used by top housekeeping managers, a unified cleaning process was developed to provide consistent cleans in every resort and in every unit.
Our staff and guests count on us to ensure a safe environment. To mitigate risks, determining the cause should be part of every accident protocol.
Most managers in a tough labor market have been tempted to say, "Hey, if they have a pulse, give ‘em a broom and put ‘em in a room." But desperate hires often prove to be just that–"desperate."
A safe housekeeping environment impacts the guests and resort staff, as well as the housekeeping staff.
We know dedicated people, proven processes, persistent staffing, and practical training are all part of the formula for housekeeping excellence.