“Do you have a second?”
Those five simple words have sent shivers down the spines of nervous associates everywhere.
Managers who consistently express appreciation to their housekeeping staff not only receive an increase in work performance and retention, but greater staff loyalty, as well.
Most managers in a tough labor market have been tempted to say, "Hey, if they have a pulse, give ‘em a broom and put ‘em in a room." But desperate hires often prove to be just that–"desperate."