Whether you outsource carpet cleaning or handle it in house, here are a few tips and terms that will help you assure your resort is getting excellent carpet care.
After benchmarking methods used by top housekeeping managers, a unified cleaning process was developed to provide consistent cleans in every resort and in every unit.
Our staff and guests count on us to ensure a safe environment. To mitigate risks, determining the cause should be part of every accident protocol.
Most managers in a tough labor market have been tempted to say, "Hey, if they have a pulse, give ‘em a broom and put ‘em in a room." But desperate hires often prove to be just that–"desperate."
A safe housekeeping environment impacts the guests and resort staff, as well as the housekeeping staff.
We know dedicated people, proven processes, persistent staffing, and practical training are all part of the formula for housekeeping excellence.
We all know what happens when a car owner doesn’t rotate tires or change filters. Not even the best gas in the world will eliminate the inevitable.
Supervisors are the hub of housekeeping success. Not only do they train the housekeepers in the trenches, they are usually the last set of eyes on a villa before a guest opens the door.
Soap scum and other residue on drinking glasses can affect a guest’s perception of how well the entire kitchen has been cleaned.