From Check-Out to Check-In: The Power of Professionally Managed Departure Cleans

The heart of any hotel, resort, or vacation property is the guest room. And ensuring that the guest rooms are in exceptional condition is critical to meeting guest expectations and driving customer satisfaction. The importance of professionally managed and handled guest room cleaning is evidenced by the existence of Avendra International, a premier procurement services company that certifies and recommends top providers to their hospitality industry network. 

Here we’ll take a look at just what a proper departure cleaning involves, the impact it has on efficiency of operations and guest satisfaction, and just what Avendra approval indicates to facilities across North America. 

Departure cleanings for hotels and resorts

Departure cleanings, as the name implies, are the complete and detailed cleanings that take place immediately after a guest has checked out of a hotel or resort room. Departure cleanings may also be implemented at vacation cabins, suites, and other types of resort accommodations depending on your property and layout. 

Departure cleanings involve many cleaning tasks, including removing and replacing linens, cleaning and sanitizing bathroom and shower spaces, and many other steps. Again, depending on the resort or hotel property, departure cleanings may also involve interior and exterior window cleaning, vacuuming and mopping floors, dusting and surface wipedowns, and more. 

The goal of departure cleanings is to prepare a room for a new occupant at the highest possible standard of cleanliness. But departure cleanings also need to be efficient in order to make rooms ready for the next check-in as quickly as possible. This dual requirement of high-level service with a short turnaround time is a top challenge of departure cleaning. And this is one of the reasons why many of the biggest and best hospitality industry companies rely on managed commercial hotel cleaning providers like MasterCorp. 

Critical factors in resort cleaning

There are a number of key considerations and factors in commercial resort cleaning, especially when it comes to departure cleanings.

The first is finding the most efficient and effective way to both clean and sanitize key areas. While not all areas may require sanitization, high-touch surfaces such as door handles and fixtures are critical. Again, balancing the needs, methods, tools, and time required can be difficult for any janitorial services provider working in hotels and resorts. Often this is why some of the biggest names in worldwide vacation and resort properties turn to an Avendra-approved commercial cleaning services company for support. 

A second consideration is the category of items which will directly impact guest satisfaction. While sanitization and cleanliness are important for improving air quality and protecting guest health, those may not be visible to your guests. Instead, guest satisfaction will be impacted by the cleanliness and appearance of the room. Clean windows are one of the most immediately noticeable areas where a guest can see if the cleaning is up to standard or not. Floor cleaning, carpet cleaning, and bathroom mirrors also have an immediate visible impact and indicate whether a room is properly maintained. 

Still another consideration is odors. In some cases standard janitorial services or commercial housekeeping services may not be sufficient to eliminate or prevent unpleasant odors. In turn this will have a significantly negative impact on guest satisfaction. At the same time, addressing these issues can require deep cleaning, which is very difficult to handle in the short timeframe desired for turning around hotel and resort rooms. 

Trusted cleaning solutions from an Avendra-approved provider

Avendra approval is one of the top marks any commercial service provider can receive, and also one of the most trusted verifications in the hospitality industry. Hotel cleaning services approved by Avendra International are reviewed and evaluated to ensure that they meet a higher standard for maintaining a clean resort or hotel. And the approval process also ensures that an approved vendor can provide those services in a timely fashion that does not disrupt hospitality operations. 

As a leading provider of hospitality services for many years, MasterCorp is proud to be Avendra approved, and to be included in the list of elite service providers for the hospitality industry. What this signals to big and small clients throughout the vacation, hospitality, and resort industries is that MasterCorp’s processes are exceptional, efficient, and consistent. 

That combination of speed, results, and consistency is designed to help hospitality clients streamline their operations and ensure maximum uptime and maximum guest satisfaction. All MasterCorp commercial cleaning services are carried out with a goal of meeting this standard, no matter what industry. From our customized, expert floor care to commercial laundry services, janitorial and facility maintenance, customized services and beyond, our team takes pride in offering efficient, reliable, and impressive results for any business or facility needs. Find out how our team can help support yours by getting in touch with us today.