Housekeeping
A Quality Clean Every Time
From recruiting to training and managing operational execution, we take care of all your cleaning needs every step along the way. A clean, well-maintained hotel room or vacation unit is the home base for the guest experience. As your trusted partner, we will deliver quality and timely results every time while representing your brand to the highest standards through every interaction with your guests.
Our Services
Departure Cleans
When guests enter, they are welcomed by the scent of clean. Surfaces are disinfected and dust-free. Beds are freshly made. Kitchen appliances are spotless. New towels and amenities are ready for use.
Maintenance Reporting
Our staff documents and reports maintenance problems from the room. By implementing our cleaning process and inspections, teams are likely to discover maintenance concerns before they become a problem, keeping your guest satisfaction ratings high.
Deep Cleans
We offer comprehensive, detailed cleans. Our annual, semi-annual, and quarterly maintenance cleans, give each room a new start and reduce the appearance of wear on floors, fabrics, and appliances.
Inventory Control
Taking inventory, is a part of our detailed inspection process. After each unit is cleaned, physical counts are performed, and any missing items are replenished from property supply.
Staffing Solution
We use proprietary technology to forecast staffing needs by analyzing our client’s historical occupancy data and seasonal trends. Our team uses this data to staff and train new field Associates well in advance of peak seasons and heavy turn days.
MasterMindTM
Our management software helps teams efficiently conduct operations, prepare assignments, schedules, and reports, and communicate with housekeepers through their smart phones. The MasterMind Mobile platform was awarded “Best New Technology Project” in 2018 by the American Resort Development Association (ARDA).
Technology Solutions
MasterMindTM
Our management software helps teams efficiently conduct operations, prepare assignments, schedules, and reports, and communicate with housekeepers through their smart phones. The MasterMind Mobile platform was awarded “Best New Technology Project” in 2018 by the American Resort Development Association (ARDA).
MasterMindTM
Our management software helps teams efficiently conduct operations, prepare assignments, schedules, and reports, and communicate with housekeepers through their smart phones. The MasterMind Mobile platform was awarded “Best New Technology Project” in 2018 by the American Resort Development Association (ARDA).
Better Communication
- Real-time room assignment, changes, and updates.
- Smart phone access for better, faster communication and inventory release.
- Room management for tracking and dispatching support.
- Maintenance requests that lead to quicker responses.
Better Management
- We use client reports to forecast future staffing needs and plan for occupancy surges and heavy turn days.
- Generate reports to track turn time and match guest comments to the team who earned them.
- Forecast linen and laundry inventory and purchases.